We exclusively work with large, international carriers, such as DHL, GLS, and DHL Freight, who enable reliable delivery tracking for you as a retail customer.
As soon as an order leaves our warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. This way, you always know the exact location of your order at all times and have time to prepare for the arrival of your parcel.
The dispatch of large, bulky goods is carried out by freight forwarding agents. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time.
When ordering products eligible for freight shipping within Germany you have the possibility of making use of our Premium Service for an extra fee. In this case, we deliver your order to the point of use, e.g., into your living room, unpack it, and dispose of the packaging materials. This service does not include the assembly of furniture or lighting.
For our customers in other countries or on other continents, we ship products eligible for freight shipping by air.
All delivery method options can be booked during checkout! For more information, please feel free to contact our customer service.
At AmbienteDirect, it is easy to keep track of your order’s shipping costs. For several countries within Europe, delivery is free from a certain purchase value. For example, orders within Germany are delivered for free from a purchase value of € 80, regardless of a standard or freight shipment. Exact delivery costs are generally calculated during the order process in the online shopping cart. In case you are ordering several different products, the delivery costs displayed in the shopping cart are for the entire order.
For deliveries to countries outside the European Union, further costs may occur in single cases, for which the retailer bears no responsibility and which must be carried by the customer. Such costs are, for example, money transfer fees charged by banks (e.g., remittance fees, currency exchange fees) or import fees, such as taxes (e.g., customs).
The delivery time for each product can be found on the respective product detail page. If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. Otherwise, already available products will be sent in advance at our own expense.
We distinguish between two delivery time indicators:
The item is in stock and ready for shipping within 24 hours. Small parcels are delivered within Germany in 1-3 business days, other items via freight forwarding within 3-5 business days. Exact delivery times can be found on the product detail page of each item.
Depending on the payment method, the dispatch time of stocked items may vary. When an order is paid for via credit card, PayPal, or on account, dispatch generally occurs on the day the order was placed. Via prepayment, the parcel is dispatched only after receipt of payment.
"Delivery time in weeks"
The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to your home. Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail. You can check your order’s delivery status and delivery time anytime in your customer account if you are registered and logged in.
We ship to the following countries:
Transport damages and complaints
Before your order is carefully packed in our warehouse, we check its condition for intactness. In single cases, however, damages may occur during transport. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.
What should you do if damages occurred during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery or sign the delivery receipt with the note “under reserve”.
To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.
What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged?
In this case, we ask you to send us digital photos of the damages via e-mail, stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.
Of course, the above-stated information in no way limits your statutory warranty claims but simply express our plea for your cooperation in the event of transport damages.