+49 89 628 26907
Germany
Germany
Germany
Consumers have the right of withdrawal according to the following conditions, whereby a consumer is every natural person who concludes a legal transaction which is not mainly attributed to commercial or independent professional activities.
You have the right of cancelling the contract within 60 days without giving any reasons. The time limit starts the day
• you or a third party named by you, who is not the carrier, take/s possession of the goods, if you ordered goods within a common order and the goods are standardized delivered;
• you or a third party named by you, who is not the carrier, take/s possession of the last good you ordered within a common order and the goods are delivered separately;
• you or a third party named by you, who is not the carrier, take/s possession of the last part of goods you ordered within a common order and the last good is delivered in separate parcels.
Please note that the customer has no right to withdraw from the contract in case of deliveries outside of the European Union, excluding Switzerland!
You must inform us about your decision of cancelling the contract with us with an explicit explanation (e.g. with a letter to be sent through the post or email)
to Ambiente Direct GmbH, Krauss-Maffei-Str.3c, 30880 Laatzen, Germany, Tel.: + 49 89 628 26907, E-Mail: info@ambientedirect.com
in order to exercise this right. The Customer can therefore use this model withdrawal form, but please note that this one isn’t required.
To maintain the withdrawal time limit you must only send us the message about the exercise of the withdrawal right before the time limit runs out.
If you cancel a contract, we are obliged to refund all the payments we received from you immediately, including delivery costs (except for the additional costs that result from your choice of a different kind of delivery than the one we offered, which was the most favourable standard delivery), within a maximum of fourteen days starting the day we received your explanation about the withdrawal of the contract. We use the same payment method you used for the original transaction to refund the paid amounts, unless we explicitly arranged a different payment method with you; you won’t be charged with any additional costs for this refund.
We are in the right of denying the refund until the goods you sent back arrive in our stock or until you proved that you sent the goods back, according to what occurs sooner.
You are obliged to send or give the goods back to us until a maximum of fourteen days after the day you informed us about the cancellation of the contract. The time limit is maintained if you send the goods back before the period of fourteen days ends.
For items that can be shipped by parcel, you shall bear the direct return shipping costs.
For items that cannot be returned via standard postal services, you shall bear the direct return shipping costs. The cost will depend on the size, weight, and method of delivery. In the case of freight shipments, these costs typically amount to up to 75 euros within Germany, 150 euros within the rest of the European Union and up to 200 CHF within Switzerland (non-binding estimate).
You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to check their quality, characteristics, and functionality, or if the value of the goods has been impaired through actual use.
The right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Please read for this also the point "3. Right to cancel" our General business conditions.
Revocations
For the revocation you can simply download an electronic parcel mark from Your return documents. Furthermore fill the added revocations-document and included in your revocation-parcel.
Please note that the parcel mark is not valid for bulky forwarding articles. Articles, which are delivered by such forwarding for huge items are also sent back, by such a company. The forwarding company will contact you by phone for revocation reasons and make up a specific date. Please do also contact our customer service if you have a transport date for the shipping.
We can also send you the parcel mark via Email or Post on demand. Simply give your parcel to the post with the printed parcel mark.
Please note the following points:
• Please do not send the goods back unfree!
• Please always add the revocation-document or a copy of the invoice, if necessary with mentions to your sending.
• Make sure that the goods are sent back unused and if possible with the original package.
A non-compliance of the points above doesn’t restrict your revocation right.
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Return address: AmbienteDirect GmbH, Krauss-Maffei Str.3, 30880 Laatzen