Coronavirus has brought about profound and long-lasting changes in all our lives. Even though the lockdown phase is over for most of us and many things have returned to normal in everyday life, we still have a huge order volume that needs to be processed.
Why? There are two main reasons for this. On the one hand, many of our suppliers have fallen behind with production due to coronavirus and the closure of production facilities. Our suppliers and sub-suppliers are from all over Europe, and not all countries have made it through the crisis as well as Germany. Southern Europeans in particular are feeling the effects even more strongly. All the information provided to us by our suppliers is passed on to you 1:1, but the fact is that even we have not received entirely reliable information, meaning that both we and you are now unfortunately facing long delivery delays. Please be assured that our procurement, logistics and customer service departments are working at peak performance every day and we are doing everything possible to complete your orders as soon as possible. On the other hand, the delivery companies have been extremely overstretched for months and, despite their best efforts, are only able to deliver larger furniture in particular, such as beds, wardrobes and sideboards, with a long delay and not with the usual level of service. All of this has meant that we currently have such a high volume of calls and emails that our customer service team is up to 4 working days behind in responding to enquiries, despite our combined efforts. At this point, I would like to thank you for your understanding for this “poor” service and ask for a little more patience. As CEO I would like to assure you that all orders will be delivered and all enquiries will be answered. But please bear with us. Coronavirus has taken us all by surprise and, even though we are in the fortunate position to have received many orders, we are in the middle of the supply chain and are facing delays from our suppliers and delivery services ourselves.
Thank you for your understanding.
Hans Schiessler, Managing Director of AmbienteDirect
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