AmbienteDirect.com

Frequently Asked Questions

Why buy at AmbienteDirect?
"Because we are the specialised online dealer for design furniture and luminaires, we purchase and ship on the worldwide best conditions"

How can I get assistance?
"Simply call us or send an e-mail to info@ambientedirect.com, our advisors will be happy to be at your service!"
You can find more information on this subject under the ServiceCenter heading.

How high are the shipping costs?
"The shipping costs depend on the destination country and the size, value and quantity of the ordered items. The shipping costs are automatically listed on the product page. If you like to order different articles, just put them into the shopping cart. The shipping cost will be displayed on the bottom of the page."
You can find further information on shipping costs abroad under the Shipping & Delivery heading.

How long does the delivery take?
"For products in stock 1-2 workdays, apart from that depending on manufacturer and product 2-8 weeks."
You can find more information on this subject under the Delivery Time heading.

I can't find a certain product on the website. How can I order it?
"Simply make an enquiry, we carry all products by manufacturers listed on this website. For this please use our enquiry form."

If the product isn't available for shipping immediately, when will the money be charged?
The full amount is charged when reaching our warehouse right before forwarding it to you. For orders over € 1,000 an advance payment of 50% is charged upon incoming order.

What do I do, if I want to exchange or return a product?
In case an ordered product doesn't comply with your request, as a private customer you can return it within 14 days without giving reasons by simply sending it back - preferably in its original packing - unless you have acted upon commercial or self-employed professional occupation or placed a special, 'tailor-made' order. The amount will be refunded promtly after receiving and checking the product.
You can find further information on this subject under the Return Policy heading.

How can I give someone an AmbienteDirect voucher?
Just call us or order the voucher at your desired merchandise value by entering „voucher“ into the search function and adding it to your shipping cart.