Should a product not meet your expectations, within Europe you have the possibility of returning it for exchange or reimbursement by sending it back within 14 working days at your own expense and risk, unless you have purchased as a commercial or self-employed customer (commercial or business order). This period of time starts the earliest with your receiving the delivered goods or a detailed instruction in writing.

We are sorry to inform you that for commercial and business orders this right of return does not apply.

Please follow these steps to ensure a smooth procedure and our best possible service:

    •    Report your return in writing to AmbienteDirect.com; please wait for our reply, you will receive return
         documents from us shortly

    •    Pack the goods to be returned as carefully as possible and enclose the completed return despatch note

    •    It is best to use the original packing, this way the goods are ideally protected against damages in transit

    •    The value of the goods will be credited to your account as soon as they have arrived in our warehouse and
         gone through inspection

The described procedure will enable an easy, fast, and cost-efficient transaction for both sides.

Please send your demand of withdrawal in written form to our ServiceCentre:

Ambiente Direct GmbH
ServiceCentre
Zielstattstr. 32
81379 Munich
Germany
Fax: +49 89 710 46 59 30
E-mail: service24[Klammeraffe]ambientedirect[Punkt]com

Please return the goods to the following address:

Ambiente Direct GmbH
Receiving Department
Zielstattstr. 32
81379 Munich
Germany

Should the goods not be appropriate for parcel shipment (e.g. bulky goods), a demand of withdrawal in writing will suffice, for example as letter, fax, or e-mail. AmbienteDirect.com will then commission a suitable carrier service with the collection of the goods.

Excluded from this return policy are:

    •    Orders made by companies and commercial orders

    •    Special orders and custom-made orders

    •    Non-European orders