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hotline: +49-89 72719957 © 2002-08 by AmbienteDirect All rights reserved Please read our terms & conditions Design light and furniture. Up to 30% off! just download the faxorder form and send it: +49 (0) 89 72 71 94 51 Any questions? Click here to send us your request. Delivery within europe in 48-72h. Trackable! AmbienteDirect   welcome about us service center newsletter frequently asked questions (FAQ) ordering   how to order quotes and prices payment security shipping   how we deliver shipping cost shipping time tracking & tracing return policies damage in delivery transport insurance general information   press relations disclaimer imprint Damage in delivery AmbienteDirect makes every effort to prevent shipping damages. If although a damaged article is deliverd, the damage must be reported to the transportation company immediately and within seven days in a written form to AmbienteDirect. Without a written confirmation of the transportation company we can not deliver a replacement free of charge. How to proceed: do not sign for merchandise unless you inspected the items for damage if the item is completly destroyed don't accept the parcel. It will be returned to AmbienteDirect and you will get a replacement free of charge. if the item has minor damages report the damage immediately to the carrier and ask for a damage protokoll. As soon as you get the protokoll please send a copy via fax to our  ServiceCenter. report any damage within seven days in a written form to our ServiceCenter. If possible, send digital images of the damaged item and the wrapping to  info@ambientedirect.com please keep the damaged item and the original carton as long as you have the replacement. further topics:   ServiceCenter return policies transport insurance   shipping & delivery  tracking & tracing  frequently asked questions